Groupon FAQs

You smart person. Good on you for buying a Groupon!

We’re delighted that you took us up on the Groupon ticket offer and look forward to welcoming you on a two-hour sail on the Schooner Lannon in Gloucester.

Here is where we’ll tell you everything you need to know about using your Groupon:

What can I use my Groupon for?

Each Groupon is valid for one ticket for a two-hour public sail on the Schooner Lannon in Gloucester. Groupons can be used for adults, seniors or kids. Groupons cannot be combined, or used for any of our Feature sails, such as Music sails or Fireworks sails or Dinner Sails, etc. You would have to pay full price to join us on one of the Feature sails. Sorry, but no, you cannot pay the difference.

How do I use my Groupon?

We take reservations not more than two weeks out. The easiest way to schedule your sail is to look at our schedule, once we begin our season. There you will see our schedule for the next two weeks. In 2013, you can use your Groupon for any two-hour public sail that has an adult ticket value of $40.00. When you see the day and sail that you want, just give our office a call. You will need to have your Groupon barcode number(s) available when you call to reserve your space. Weekends are busy, so we strongly suggest that you make advance reservations. Midweek in July and August is not as busy, so you can sometimes get on with short notice.

Do I need to bring my Groupon with me?

Yes, you do need to bring a printout of your Groupon with you. You may also use the Groupon iPhone app to display the coupon. Please come to the Schooner Sails Shed to turn your Groupon vouchers into tickets before you get in line to board the Lannon.

What if I forget my voucher and I don’t have an iPhone? Can you just look me up?

Sorry, but, we do need to see your Groupon--either in hard copy or on your iPhone--in order to process the voucher.

Can I use multiple Groupons in one visit?

Absolutely. Each Groupon voucher is good for a two-hour sail for one person. So if you purchased four of them, you can bring 3 friends with you. Just be sure to reserve for the correct number when you call. If you are bringing friends who didn’t purchase Groupons, you’ll need a credit card to reserve their spaces.

How do I find the Lannon?

We have great directions here. Please note that your GPS will bring you about a half-mile from us, so we strongly encourage you to use our directions. Parking options as well as how to walk to us from the train station are also included there.

What is your cancellation policy?

If you want to cancel your reservation, you need to call us at least 24 hours in advance. Ditto for changes in the number of people for whom you are reserving.

What do you do if it rains?

We are very safety conscious. We don’t sail in the rain, but we do sail in the cloudy. We also don’t cancel our trips when the weatherman says there is a chance of storms, since he/she is usually giving the forecast for a much larger area than Gloucester harbor. The Captain will make the call about whether or not it is safe to sail close to sail time. If the Captain cancels your trip, you will be able to reschedule and use your Groupon another day. If you don’t show up because you are unsure of the weather and haven’t cancelled 24 hours ahead, and if the sails goes out as scheduled, your Groupon is forfeited. Some of our best sails are on overcast days, so don’t waste time worrying about something you cannot control. Just know you’ll have a great time, no matter what. Please feel free to call us before you leave home if you are concerned about the weather on the day of your sail.

What if I miss the boat?

Most of our trips, especially on weekends, are sold out. You are reserving your spaces for a specific trip. They are not transferable to another trip if you get lost, get stuck in traffic, come late, or just choose not to come without canceling 24 hours ahead. So, save yourself some anxiety. Come early and enjoy Gloucester. There are over twenty restaurants you can walk to from the Lannon, as well as beautiful beaches, interesting museums and great shops & galleries nearby.

What time do I need to be there?

Since you need to turn your Groupon vouchers into tickets before boarding, we ask you to come to our office to check in before you head down the wharf to get in line for the boat. We ask you to check in one-half hour before sail time. That will give you time to check in and to use the public restroom facilities before you board. Boarding is at ten minutes before sail time. We will hold your reservations until boarding time (10 minutes before sail time). The boat leaves on time, so if you arrive after boarding time (10 minutes before sail time), we cannot guarantee your spaces. If you are in traffic and are close by, call us and give us that information, so we can determine whether you will make it or not.

When does your season end?

We start our season in mid-May (this year on May 4th), and will be sailing through Columbus Day weekend in October, (this year through Monday, October 14, 2013). You can redeem your Groupon anytime during that period. Just remember that in the quieter parts of our season, that is, before late June and again after Labor Day, we will be offering public sails on weekends only.

What is your phone number?

Okay, you've read through all of the above steps. Now it's time to check our schedule, then call us up and book a trip. Make sure that you have your Groupon barcode number(s) available when you call. You can call us at:

(978) 281-6634

We look forward to sailing with you.

What can I use an expired Groupon for?

If you purchased a Groupon in 2012 or 2011 and didn't get to use it by the expiration date printed on it (Columbus Day, the last day of our sailing season), all is not lost. For seven years, in accordance with Massachusetts law, your Groupon is worth what you paid for it, $22. So, even though you have missed "the deal" of a two-hour sail for $22, you can still put your Groupon toward the purchase of a two-hour sail. Yes, you will have to pay additional money to come on one of our two-hour public sails (adult fare is $40). And no, you cannot combine your Groupons or use them for any of our Feature sails. Each one can still only be used toward one two-hour public sail.

Similarly, if you purchased a Groupon in 2010 or 2009 and didn't use it by the expiration date, you can still use it toward a two-hr. sail this season. Each 2010 or 2009 Groupon is worth $20, or what you paid for it.

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